Q: I've just received a shipment confirmation from you and now I've changed my mind. I want to order another product instead of the one you sent me. What should I do?
A: No worries - you have 14 days full rights of return. Just let us know (preferably via email) what product you want to change to.
Q: What are the conditions when ordering from you?
A: You can read our conditions here.
Q: What about taxes and duties?
A: For international orders, customs or import duties (if any) are handled by the destination country. We do not have any control over these charges and because of the different laws in different countries, we are unable to say exactly what these costs are. Please get in touch with your local customs office for detailed advice. Unfortunately we can not mark items as gifts since we would then be committing an offence.
Q: How are your products sent and how do I pay?
A: You can pay with credit card (VISA, MasterCard). We ship with the Swedish postal service.
Postage and handling costs are as follows:Within Sweden
Up to 100 gms: 19 SEK
Up to 250 gms: 39 SEK
Above 250 gms: 49 SEK
International shipping fees:
Up to 250 gms: 49 SEK
Up to 500 gms: 79 SEK
Over 500 gms: 139 SEK
Up to 250 gms: 69 SEK
Up to 500 gms: 99 SEK
Over 500 gms: 179 SEK
Q: Washing instructions?
A: We recommend all our ties to be handled with care and left to professional dry cleaning.
Q: VAT (Value Added Tax)?
A: If the goods you purchase from us are shipped out of the EC (European Community), VAT is excluded from the price. Therefore the USD prices are 20% lower than the SEK and EURO-prices. For orders shipped outside the EC, the customer is responsible for any tariffs, duties and/or VAT that may apply.
Q: If I buy something I'm not satisfied with, can I return it?
A: You can return any product within 14 days after you have received your package. Please inform us (firstname.lastname@example.org) before sending it back. When we receive the goods back you will be refunded the order cost. Please make sure to include your order number in all correspondence with us, both in email and in packages.